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For the attention of the representatives applying on applicant’s behalf!

Please be advised that you’re now required to submit a declaration letter in the event that during your appointment it is discovered that your application files do not correspond to the requirements of the Embassy of the Republic of Cyprus, or some of the required documents are missing. This declaration letter MUST BE signed by the applicant themselves.

We strongly advise you to review the documents in advance and have original declaration letter in case some of the documents are missing and/or are incomplete. Please review FAQ section for more information, especially question 2.6. The application will not be accepted if the application file doesn’t satisfy the requirements outlined by the Embassy of the Republic of Cyprus, available in the document list for each corresponding visa type, and the declaration letter signed by the applicant themselves is missing.

Contact us

Our Call Centre is situated in Shanghai and calls are replied centrally on behalf of all Visa Application Centres in China.

The Call Centre has implemented the “call back” function. Applicants are required to leave the phone number to which they wish to be contacted at, and the Call Centre representative will call back shortly.

The Call Centre will answer your inquires in Chinese, English on the following topics:

  • Appointment booking for group of 5 applications or above (please make sure that you have registered and validated your application online)
  • Change or Cancel appointment
  • Documents and Visa Categories

In order to be reached in time, please kindly keep your phone or mobile phone available all the time. If you have already registered on our website, please prepare your passport number or your TLScontact reference number (begin with capital letter M). Thank you for your cooperation.

For more inquiries about visa information, please check our FAQ page and other pages on the TLScontact website.

  • Telephone: +86 (021) 6016-8632 or +86 (021) 2221-8532 (standard rates apply)
  • Available Monday to Friday 08:30 to 12:00 and 13:15 to 16:30

Feedback and complaints

TLScontact strives to provide an efficient and professional service to our customers.

If you wish to submit a feedback, a suggestion or a complaint about TLScontact services, you can do so by filling in the on-line form or filling in the feedback and complaint form in the Visa Application Centre.

Please note that TLScontact does not make any decisions relating to your visa applications. In the unlikely event that you are unsatisfied with the outcome of our response or you wish to complain about the outcome of your visa application or your interactions with an officer of the consular authority, submissions should be sent directly to the consular authority.

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